Always onAlways useable.

Always innovating.

Continuous

Value Realization.

Ensure stable Operations.


Enable faster Innovation.

Create agility in your

Services and

Operations.

Unlock Opportunity.

Delight your customers.

Out-compete your market.

Re-define your Operations and

Service Management for Agility

Four Steps.

A straightforward journey to agility that everyone can follow.

One Objective.

Identify a common "Why" that everyone can pursue: Value

Six Enablers.

The "How" of agility and Value creation using organizational and operational Enablers.

Ten Elements.

Transforming the "What" of Operations, holistically.

A simple system for attaining Operational Agility.

Four Steps.

1

Define your Needs

Prioritize your Enablers

2

Focus teams and

the organization on Value

3

Leverage, Extract,

Create & Adapt

 multiple Elements

4

Align and Implement

common Objectives and 

Ways-of-Working

One Objective.

Start with Value.

Value creation is at the core of any business. Understand how value is created and you can understand what's critical and what's waste to be eliminated on your journey to agile.


Value is dynamic

Services and Operations needs to be equally dynamic.


Value is the single common "Why" to build your agile

Operations and Services.

Six Enablers

Enabling Value Creation.

The enablers individually and collectively provide the strategic focus for operational agility. 


Organizational Agility

Being agile changes how the organization things and works - across functions and across boundaries.


Activating Enablers

Use one or a combination of several, but do it incrementally. Each Enabler that is activated creates a greater multiplying effect on Value Realization.



Ten Elements

Elements of Operations.

The knowledge, methodologies, practices, frameworks, and tools required for Value creation. 

Each individually and collectively support agile Services and Operations. 


Start with what you have

Core elements such as Incident, Problem, and Change are critical to get right for agile operations to support innovation and create stability. 


Expand holistically

Effective, scalable, efficient and agile Operations requires the system to work in harmony. 

Transform each element individually - but maximize results by transforming systemically. 

Are you ready to for agile Services and Operations?

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